Politique de Confidentialite

1. Information We Collect

We collect information to provide better services and support your heat pump business needs. This includes:

1.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, country
• Communication Data: Messages you send us, inquiry forms, quote requests
• Business Information: Company type, business registration (if provided), purchase interests
• Feedback: Testimonials, reviews, survey responses

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, IP address
• Usage Data: Pages visited, time spent, click patterns
• Cookies: As described in our Politique des cookies

1.3 Information From Third Parties

• Social media platforms (when you interact with our pages)
• Business partners and distributors
• Public business databases

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing quotes
• Processing orders and managing customer relationships
• Sending product updates, technical information, and marketing communications (with consent)
• Improving our website, products, and services
• Complying with legal obligations
• Detecting and preventing fraud or abuse
• Establishing commercial relationships and dealer partnerships

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

3.1 Consent

When you voluntarily provide information and explicitly consent to processing, such as subscribing to our newsletter or submitting an inquiry form.

3.2 Contractual Obligation

Processing necessary to fulfill our contractual obligations when you purchase products or request services.

3.3 Legitimate Interest

Processing that serves our legitimate business interests, such as improving products, preventing fraud, and direct marketing (where not overridden by your rights).

3.4 Legal Compliance

Processing required to comply with applicable laws, regulations, and legal processes.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: IT systems, email delivery, payment processors (bound by confidentiality agreements)
• Shipping Partners: Logistics companies for order fulfillment and delivery
• Legal Requirements: When required by law or to protect legal rights
• Business Transfers: In case of merger, acquisition, or sale of assets (with notice)

5. Data Retention

We retain your personal information only as long as necessary:

• Customer Data: Retained for 7 years after last interaction for legal and accounting purposes
• Marketing Data: Retained until you withdraw consent or unsubscribe
• Website Analytics: Retained for 26 months in aggregated, anonymized form

When data is no longer needed, we securely delete or anonymize it.

6. Your Rights (GDPR)

As a data subject, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limited processing of your data
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal data on need-to-know basis

While we strive to protect your data, no method of transmission over the internet is 100% secure.

8. Cookie Policy

Our website uses cookies and similar technologies. Please review our Politique des cookies for detailed information about the cookies we use and how you can manage your preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including China where our servers are located. When we transfer data internationally, we ensure:

• Adequate data protection measures are in place
• Compliance with applicable data transfer laws
• Appropriate safeguards (Standard Contractual Clauses or equivalent)

10. Policy Changes

We may update this Politique de Confidentialite periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last Updated" date.

For significant changes, we will provide prominent notice (email notification or notice on our website) before the changes take effect.

11. Contact Us

If you have questions about this Politique de Confidentialite or wish to exercise your data rights, contact us: