Terms of Use

1. Acceptance of Terms

By accessing and using the website kudingheatpump.com ("Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms").

If you do not agree to these Terms, please do not use this Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

2. Company Information

This Website is operated by:

• Company Name: Kuding Heat Pump
• Founder: TOM XU
• Email: info@kudingheatpump.com
• Phone: +86 159 7573 2969
• Website: https://kudingheatpump.com

We specialize in manufacturing and distributing air-to-water heat pumps, pool heat pumps, hot water heat pumps, and commercial heating solutions worldwide.

3. Products and Orders

3.1 Product Information

We strive to display accurate product information, including specifications, images, and pricing. However, we reserve the right to:

• Modify product specifications without prior notice
• Correct pricing errors
• Discontinue products at any time

3.2 Order Process

Orders are processed upon receipt of payment confirmation. By placing an order, you confirm that:

• All information provided is accurate
• You have the authority to place the order
• You accept these Terms and our Privacy Policy

3.3 Minimum Order Quantity (MOQ)

Our standard MOQ is 1 unit per product model. Bulk orders may qualify for volume discounts. Contact us for customized pricing.

3.4 OEM/ODM Services

We offer OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Custom orders are subject to separate agreements and may require additional terms.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in USD unless otherwise specified. Prices include:

• FOB (Free on Board) — Standard pricing
• DDP (Delivered Duty Paid) — Available upon request for door-to-door delivery

Please contact us for detailed pricing including shipping costs to your destination.

4.2 Payment Terms

Standard payment terms:

• Sample Orders: 100% prepayment
• Bulk Orders: 30% deposit, 70% balance before shipment
• Payment Methods: T/T (Telegraphic Transfer), PayPal, Western Union (fees apply)

4.3 Currency and Taxes

Import duties, taxes, and customs clearance fees are the responsibility of the buyer and are not included in the quoted price unless specified as DDP.

5. Shipping and Delivery

5.1 Shipping Methods

We ship worldwide via:

• Sea freight (Standard for bulk orders)
• Air freight (Available for urgent orders)
• Express courier (DHL, FedEx, UPS for samples)

5.2 Delivery Time

Estimated delivery times:

• Sea freight to Europe: 25-35 days
• Sea freight to North America: 30-40 days
• Air freight: 7-15 days
• Express courier: 5-10 days

Delivery times are estimates and may vary based on destination, customs, and other factors.

5.3 Risk of Loss

Risk of loss transfers to the buyer upon delivery to the carrier. We are not responsible for delays, loss, or damage during transit. Insurance is recommended and available upon request.

5.4 DDP Service

Our DDP (Delivered Duty Paid) service includes:

• Door-to-door delivery
• Customs clearance in destination country
• Payment of import duties and taxes

Contact us to confirm DDP availability and pricing for your location.

6. Warranty and Returns

6.1 Warranty Coverage

All Kuding heat pumps are covered by our warranty:

• Compressor: 5 years warranty
• Other Components: 3 years warranty
• Proof of Purchase: Required for warranty claims

6.2 Warranty Exclusions

Warranty does not cover:

• Damage from improper installation
• Damage from unauthorized modifications
• Normal wear and tear
• Damage from natural disasters
• Use outside specified operating parameters

6.3 Return Policy

Due to the nature of our products, returns are subject to the following:

• Custom-made products cannot be returned
• Standard products may be returned within 14 days of delivery (buyer pays shipping)
• Products must be unused and in original packaging
• Refunds are processed within 30 days of receiving returned goods

7. Intellectual Property

7.1 Ownership

All content on this Website, including but not limited to text, graphics, logos, images, product specifications, and software, is the property of Kuding Heat Pump or its content suppliers and is protected by international copyright and trademark laws.

7.2 Permitted Use

You may:

• View and print content for personal, non-commercial use
• Share content with proper attribution to Kuding Heat Pump

You may not:

• Modify, reproduce, or distribute content without permission
• Use our trademarks without written consent
• Remove copyright or proprietary notices

7.3 User-Submitted Content

By submitting content (reviews, testimonials, inquiries), you grant us a non-exclusive, royalty-free license to use, reproduce, and distribute such content.

8. Website Use

8.1 Acceptable Use

You agree to use the Website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the Website.

8.2 Prohibited Activities

You may not:

• Use the Website for fraudulent or illegal purposes
• Attempt to gain unauthorized access to our systems
• Introduce viruses or malicious code
• Collect user information without consent
• Interfere with the Website's operation
• Scrape or extract data without permission

8.3 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.

9. Disclaimer

9.1 "As Is" Basis

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

9.2 Product Disclaimer

Product specifications, performance data, and efficiency ratings are provided for reference only. Actual performance may vary based on installation, climate conditions, and usage patterns.

9.3 Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, accuracy, or opinions expressed on linked websites.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KUDING HEAT PUMP SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Damages exceeding the purchase price of the products

This limitation applies regardless of the theory of liability (contract, tort, or otherwise).

11. Indemnification

You agree to indemnify, defend, and hold harmless Kuding Heat Pump, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your misuse of the Website or products
• Your illegal activities

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved through:

• Good faith negotiation
• Mediation
• Arbitration in accordance with CIETAC rules
• Litigation in the competent courts of China

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on this Website. Your continued use of the Website constitutes acceptance of the modified Terms.

For material changes, we will provide notice via email or prominent notice on the Website.

14. Contact Us

For questions about these Terms of Use, contact us: